Terms of Service
Welcome to Ray, a mobile application provided by Cohost Tech, Inc. ("we," "us," "our," "Cohost Tech"). By using our mobile application (the "App"), you agree to be bound by these Terms of Service ("Terms"), which govern your use of the App. If you do not agree, do not use the App.
Please also review our Privacy Policy, which describes our data practices. Accepting these Terms does not, by itself, constitute consent for any processing that requires separate affirmative consent.
1. Eligibility
You must be at least 13 years old to use the App. By using the App, you represent that you are at least 13. We do not permit children under 13 to use the App.
2. Medical & Professional Services Disclaimer
The App is a self-directed self-reflection utility for recreational purposes only. It does not provide medical care or licensed professional services, and it is not intended to be, and must not be taken to be, the practice of medicine, psychology, psychiatric care, licensed counseling, applied behavior analysis, clinical social work, professional therapy, or any other licensed or regulated clinical or professional service.
Reflective, Not Diagnostic: The App is designed to provide reflective responses based on your inputs. It does not assess, diagnose, or treat any condition, and it does not provide medical, mental health, or other professional advice.
Not for Emergencies: We do not provide emergency services or clinical crisis intervention. If you are experiencing a medical or psychological emergency, call 911 or your local emergency services immediately. The App may display crisis resources in certain situations, but it is not a substitute for professional help or emergency services.
3. AI and Chatbot Interactions
By using the App, you acknowledge and agree to the following regarding our artificial intelligence (AI) systems:
- You Are Interacting With AI: You are interacting with an artificially generated chatbot, not a human being.
- Third-Party AI Provider: AI features in the App are powered by a third-party AI service provider. When you use AI features, your inputs and AI responses are processed on our AI service provider's servers, as described in our Privacy Policy.
- Safety Protocol: We maintain a protocol intended to prevent the production of suicidal ideation, suicide, or self-harm content. If the App detects content suggesting self-harm, it may stop responding and display crisis resources (including a suicide hotline or crisis text line). These safeguards are not foolproof and may not detect, block, or respond to all content in every case.
- AI Limitations: AI can generate responses (each, an "Output," collectively, "Outputs") that are inaccurate, unpredictable, or nonsensical. You rely on Outputs entirely at your own risk.
- Independent Verification: You agree that you will not rely on any factual assertions in Outputs without independent verification.
- No Duty to Monitor: We do not undertake any duty to monitor or review all content in the App. The existence of any safety protocol or crisis-resource display does not create a duty to monitor or guarantee outcomes. You are responsible for your use of the App.
4. User Accounts and Deletion
You are responsible for safeguarding your account access. You may not share your account access with anyone or allow anyone else to use your account. You may delete your account in the App (Settings → Delete Account). Data deletion requests and practices are governed by our Privacy Policy.
5. Subscriptions
Auto-Renewal: If you purchase a subscription, it will automatically renew at the end of each period (monthly or annual, as selected) unless you cancel before the renewal date. Your Apple ID will be charged within 24 hours prior to the end of the current period.
Pricing: The price is displayed in the App Store before purchase. Price changes will be notified in advance and take effect at the start of the next period.
Cancellation: You may cancel at any time through your Apple ID account settings. Cancellation takes effect at the end of the current paid period. No refunds are provided for partial periods except as required by applicable law or Apple's policies.
Free Trials: Your subscription automatically begins at trial end and your Apple ID is charged unless you cancel before the trial ends.
Billing: All subscription purchases are processed by Apple through the App Store. Apple's payment terms apply. For billing issues, visit reportaproblem.apple.com.
6. User Conduct
You agree to use the App strictly for its intended personal, non-commercial purposes.
You shall not:
- use the App for any illegal or unauthorized purpose.
- input sensitive personal information about another person (including financial account information, government identification numbers, or account credentials).
- attempt to bypass, reverse engineer, or exploit the App, its safety protocols, or its AI architecture.
- use the App to train your own machine learning models.
- represent that any Output was human-generated when it was not.
- falsify your age or date of birth, or attempt to circumvent the age gate.
- access, scrape, or extract data from the App using automated tools (including bots, crawlers, or data-mining tools).
- upload or disseminate any virus, malware, or other malicious code, or otherwise interfere with security-related features of the App.
We may suspend or terminate your access to the App at any time, for any reason or no reason, with or without notice, including if you violate these Terms.
Effect of Termination: Upon termination, your license to use the App ends and you must stop using it. Sections 7 (Indemnity), 8 (Intellectual Property), 9 (DISCLAIMER OF WARRANTIES), 10 (LIMITATION OF LIABILITY), 11 (Governing Law & Dispute Resolution), and 13 (Apple iOS Notice) will survive termination. You are solely responsible for retaining copies of any inputs and Outputs. If your access is terminated, or if the App is modified, suspended, or discontinued, you may lose access to your inputs and Outputs.
7. Indemnity
To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Cohost Tech and its officers, directors, employees, agents, and contractors from any third-party claims and expenses (including reasonable attorneys' fees) arising from your use of the App, your content, your violation of law, or your breach of these Terms. WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU (WITHOUT LIMITING YOUR INDEMNIFICATION OBLIGATIONS WITH RESPECT TO THAT MATTER), AND IN THAT CASE, YOU AGREE TO COOPERATE WITH OUR DEFENSE OF THOSE CLAIMS.
8. Intellectual Property
Your Content: You retain ownership of the text, ratings, and context you input into the App. As between you and us, you also own the Outputs returned to you based on your inputs, and we hereby assign to you all of our right, title, and interest we may have in and to such Outputs. Outputs may not be unique, and other users may receive similar Outputs. You grant us a limited license to host, store, process, transmit, and display this data, including through our third-party AI processors and other service providers/processors to operate the App and provide you with requested features.
User Representations: You represent and warrant that (a) you have all rights necessary to provide your inputs to the App, (b) your inputs do not infringe or violate any third-party rights (including privacy, publicity, or intellectual property rights), and (c) if you include any information about another person, you have the lawful right and any required permissions/consents to provide it.
Our Content: We retain all rights, title, and interest in the App, including its code, design, AI prompts, and proprietary architecture.
License to You: Subject to these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable license to download, install, and use the App on a device you own or control, solely for your personal, non-commercial use.
Feedback: If you submit feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate it into the App without compensation to you.
9. Disclaimer of Warranties
THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE ERROR-FREE, CONSTANTLY AVAILABLE, OR THAT AI-GENERATED INSIGHTS WILL BE ACCURATE. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR FREE OF HARMFUL COMPONENTS (INCLUDING VIRUSES OR OTHER MALICIOUS CODE), OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE APP WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. NOTHING IN THESE TERMS DISCLAIMS ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.
Third-Party Services and Links: The App may contain links to or integrate with third-party websites, resources, or services. We do not control and are not responsible for third-party content, services, or practices (including crisis resources). To the maximum extent permitted by law, your use of third-party services is at your own risk, and we disclaim liability arising from your interaction with them.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COHOST TECH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, EMOTIONAL DISTRESS, OR LOSS OF DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED FIFTY U.S. DOLLARS ($50.00). NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY TO THE EXTENT SUCH LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A DISCLAIMER OF WARRANTIES OR LIMITATION OF LIABILITY ALLOCATES RISKS BETWEEN THE PARTIES AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS, AND WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. NOTHING IN THESE TERMS DISCLAIMS ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.
11. Governing Law & Dispute Resolution
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
Informal Resolution: Before initiating arbitration, you agree to first contact us at support@ray.you with a brief written description of the dispute. You and Cohost Tech will attempt to resolve the dispute informally for at least 30 days before either party initiates arbitration. This requirement does not apply to claims for injunctive or other equitable relief.
Governing Law: These Terms, and any dispute arising out of or related to these Terms or the App, shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.
Binding Arbitration: Any dispute or claim arising out of or relating to your use of or the provision of the App or services under these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act. Any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement will be resolved by the arbitrator.
Fees and Costs: The AAA Consumer Arbitration Rules require you to pay a consumer filing fee, and Cohost Tech will pay the remaining AAA filing, case management, hearing, and arbitrator fees, except as may be required by applicable law or permitted by those AAA rules.
EFAA Carve-Out: Notwithstanding the foregoing (including the delegation clause above), a court will decide whether 9 U.S.C. §§ 401–402 applies, and if it applies, the claimant may elect to proceed in court rather than arbitration.
Exceptions: Nothing in this section limits either party's right to (a) bring an individual action in small claims court, (b) pursue an enforcement action through an applicable federal, state, or local agency, or (c) seek injunctive relief for intellectual property infringement.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Exclusive Venue: For any actions not subject to arbitration (other than an individual action in small claims court as permitted under the Exceptions above), you and Cohost Tech irrevocably submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Nevada.
Changes to Arbitration: Notwithstanding Section 12 (Modifications), if we make any substantive change to Section 11 (Governing Law & Dispute Resolution), you may reject the change by sending written notice to support@ray.you within 30 days of the change. If you reject, the dispute resolution provisions in effect immediately before the rejected change will continue to govern any dispute between us.
12. Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated via an update to the App or via email. Your continued use of the App after such changes constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the App.
App Changes: We may modify, suspend, or discontinue all or any part of the App (including features) at any time, temporarily or permanently. To the maximum extent permitted by law, we will not be liable for any change to the App or any suspension or discontinuation of the App.
13. Apple iOS Notice
This agreement is between you and Cohost Tech (d/b/a Ray), not Apple.
Scope of License: The license granted to you for the App is a non-transferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
Maintenance and Support: Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
Warranty: Cohost Tech is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
Product Claims: You acknowledge that Cohost Tech, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
Intellectual Property Rights: In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Cohost Tech, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
Legal Compliance: You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-Party Beneficiaries: Apple and Apple's subsidiaries are third-party beneficiaries of this agreement, and upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third-party beneficiary thereof.
14. Contact
If you have questions about these Terms, please contact us at support@ray.you.
15. Miscellaneous
Entire Agreement: These Terms (including the Privacy Policy incorporated by reference) are the entire agreement between you and us regarding the App.
Severability: If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable (or, if that is not possible, severed), and the remaining provisions will remain in full force and effect.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms at any time.
No Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
Headings: Headings are for convenience only and do not affect interpretation.
Consent to Electronic Communications: You consent to receiving communications from us electronically. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
Third-Party Beneficiaries: Except for Apple and Apple's subsidiaries as described in Section 13, there are no third-party beneficiaries of these Terms.
Relationship: These Terms do not create any partnership, joint venture, fiduciary relationship, or employer-employee relationship between you and us. You have no authority to bind us in any manner.
Geographic Restrictions: The App is intended for access and use within the United States. We make no representations that the App is appropriate or available for use in other jurisdictions. If you choose to access or use the App from outside the United States, you do so at your own risk and are solely responsible for compliance with applicable local laws.
Notice for California Users: Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.